Last updated: 11 August 2026
Metaphors Mastery is operated by Andrew T. Austin. This notice explains how personal information is collected and used when you visit this website, buy a membership, use member content, or contact us.
Contact
For privacy questions or requests, email freshnewbrain@gmail.com.
Information we collect
- Account information: your name, email address, username and membership status.
- Order and billing information: transaction references, billing contact details, purchase amount and payment status. Card details are processed by the payment provider and are not stored in full by this website.
- Communications: information you provide when contacting us by email or WhatsApp. Please do not send confidential client-identifying or sensitive clinical information.
- Technical and usage information: IP address, browser and device information, security logs, pages visited and cookie choices.
- Membership activity: access dates, account changes and information needed to provide and support your membership.
Why we use your information
- To create and administer your account and provide the membership you purchased.
- To process payments, issue receipts and maintain transaction records.
- To answer enquiries and provide technical or membership support.
- To protect accounts, prevent fraud and maintain website security.
- To meet legal, tax and accounting obligations.
- With your consent, to measure website use and support advertising services through non-essential cookies.
Lawful bases
We process information where it is necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, or where you have given consent. You may withdraw consent for non-essential cookies at any time through the Cookie Settings control.
Who receives information
Information may be shared only as needed with service providers that support this website, including WordPress and hosting providers, Paid Memberships Pro, payment processors such as Stripe, email services, and security or analytics providers. Google Analytics and Google advertising services are used only in line with your cookie choice. If you choose to contact us through WhatsApp, Meta/WhatsApp processes information under its own privacy terms.
We may also disclose information where required by law, to enforce our terms, or to protect users and the website.
International transfers
Some service providers may process information outside the United Kingdom. Where required, we rely on recognised adequacy arrangements or appropriate contractual safeguards supplied by those providers.
How long we keep information
We retain account and support information only for as long as reasonably necessary for the purposes described above. Order and transaction records are retained for the period required by applicable tax and accounting law. Security records may be kept for a limited period to investigate abuse and protect the service.
Your rights
Depending on the circumstances, you may have rights to request access, correction, deletion, restriction or transfer of your personal information, and to object to certain uses. Where processing relies on consent, you may withdraw that consent. To make a request, email freshnewbrain@gmail.com. You may also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
Cookies and similar technologies
Essential technologies support login, membership access, security and your privacy choices. Optional analytics and advertising technologies are controlled through the site’s consent banner. Full details are provided in the Cookie Policy.
Children
This professional training membership is not directed at children, and we do not knowingly create accounts for children.
Security and updates
Reasonable technical and organisational measures are used to protect personal information. We may update this notice when services or legal requirements change. The latest version and update date will always appear on this page.